Complaint and
Appeal Policy

Any complaint, dispute and appeals can be sent e-mail to: or click contact us

Any issue received will be responded within 48 Hours and will be validated maximum within 10 working days from the day of email received

Process Flow to Complaint and Appeals, are:

  1. Received complaint and appeals
  2. Perform investigation
  3.  Result of investigation
  4. Result accepted

*Individual reporter will be update on the progress of complaint and appeals

Appeal : A Formal request for reconsideration any dispute decision

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